FAQ
Are your polishes handmade?
Yes. Each polish is hand-mixed in small batches with a focus on quality and consistency.
Will items be restocked?
While I am unable to offer a permanent catalog at this time, I will do my best to restock popular shades, subject to availability of pigment. Please use the wishlist and "notify me when available" options- this will help determine which items are restocked.
What if my polish doesn't look like the photos?
Slight variations between batches can occur due to their handcrafted nature. Lighting, skin tone, and application can all affect how a shade appears. If you believe your item has a discrepancy beyond normal batch variation, please reach out so I can help.
How many coats should I use?
Most shades will reach full opacity in 1-2 coats. Some finishes are intentionally more sheer or buildable, check the product description for details.
What is your processing time?
Please allow up to 3–4 weeks for processing. You will receive tracking information via email once your order ships.
Do you accept returns?
Due to the nature of the products, I do not accept returns. Please see the Returns policy for information on refunds and store credit.
What if my order arrives damaged or there’s an issue?
If your order arrives damaged or you believe there is an issue beyond normal variation, please contact us with your order number and photos. I'm happy to offer a replacement or refund when appropriate.
Do you ship internationally?
At this time, I ship within the United States and Canada.
I am not currently shipping to other international locations, as cosmetic regulations vary by country and I want to ensure full compliance and reasonable rates before expanding further.
Are your products safe to use?
All polishes are made with cosmetic-grade ingredients and are formulated to meet applicable FDA regulations for external use.
Are your polishes vegan and cruelty-free?
Yes. All polishes are 10-free, vegan, and cruelty-free.
If you have any other questions, please contact support@fireflylacquer.com